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Guidelines for Product and Store Reviews

As part of our effort to make our customers' shopping experience an excellent one, we actively solicit both Product Reviews and Store Reviews from our customers.

Product Reviews are intended to help customers decide on the merit of their intended purchases. In some cases, Product Reviews left by customers encourage others to purchase these products, and in other cases, discourage them. Product Reviews also provide us with valuable information that we use when deciding whether to continue offering products or remove them from our catalog if they don't meet our customer's expectations.

Store Reviews are intended to build customers confidence in our business by letting others know about their experiences throughout the life of their transactions, from their initial vist to our web site, all they way to delivery and use of their products.

In light of these intentions, both Product Reviews and Store Reviews are carefully monitored by our staff to ensure they are of value to our customers, as well as to make sure they are properly targeted. Product Reviews are intended to describe your experience with the product, and should not include comments about our store. Likewise, Store Reviews should describe your experience with our store, and not with the products you purchased.

Product Reviews and Store Reviews must be substantive in nature to be posted on our web site and therefore qualify for rewards including Gift Certificates. Please be constructive with your feedback. Reviews not meeting our guidelines will not be shown on our web site and will not qualify for rewards including Gift Certificates.


Please read the following example of an acceptable Store Review and Product Review that meet our guidelines:

Store Review
" I had an excellent experience with Sayville running company. Their prices are more than fair, shipping was fast, and customer service was outstanding. I will buy from SRC in the future for sure."
J.J.

Product Review
"I have been running in Nimbus for years. They are the most comfortable, stable, durable, neutral running shoe I have ever run in. Having said that this update is just 4 stars and the previous version was a 5 star shoe. I don't love the new lacing system. The toe box is not as roomy. The cushioning though, is still sweet."
Kevin Nolan, Asics Nimbus 10



Please read the following example of an unacceptable Store Review and Product Review that does not meet our guidelines:

Store Review
"I love your store! Will shop here again!"

Product Review
"I love this shoe!"


Thank you very much for the time and effort you put into providing us with your valuable input. We appreciate your help and look forward to your return visits!

Note: The nature of your reviews, whether positive or negative, will not influence our decision to make them available to our customers. However, all reviews will be edited for spelling and grammar. Contact information and HTML tags will be removed from reviews prior to posting them on our web site. Use of vulgarity or other unacceptable language will disqualify reviews from appearing on our web site and receiving rewards.